Client Care
-
Importance of Accurate Client Information »
Your clients are your most important asset, that’s why it is important that you enter the details for each and every client who visits. The storing of accurate complete client records is paramount in any business and particularly in businesses within the service sector. Prompts to ensure completeness of data are also there to help you
-
Client loyalty schemes can be implemented and tracked including the ability to utilise points gained as a currency against purchases. Client accounts can be controlled with a pre-payment and credit account facilities available if required
-
Keeping your client record cards up-to-date is an integral part to ensuring excellent client care. Technical histories can be automatically stored away leaving you confident that you have the latest most up-to-date information about your clients and their treatments. You can even store photographs with perhaps a before and after shot. Contra-indications can also be stored in the client record card. This ensures that only appropriate services are booked, or a warning message displayed enabling you to check or prevent due to prevailing medical conditions. Our Contra-indications structure is so flexible that salons can apply their own rules and protocols
-
Client retention is key to developing and maintaining your business. SALONGENIUS offers you several tools to monitor your performance. Detailed reports on new and client retention are on offer. Client return and loyalty is measured on a per service category basis. Operator preference is updated with every sale. First visit and subsequent retention is also measured by service, keeping you fully informed on service trends and alerting you that marketing activity could be required
SALONGENIUS is compliant with data protection legislation.
